Order Processing

PAYMENT OPTIONS :
We currently have 3 payment options when purchasing online, EFT, PayFast, or Lay-by.

Your order will only be processed once payment is received.

Declan and Leah
FNB 62904374444 
Branch 250 655

LAYBY TERMS :
50% deposit confirms your order and we will begin production. You can then pay off the balance over 1-3 months. Installments are payable via EFT. Your order will only be sent once full and final payment is received. No cancellations on lay-by items.

LEAD TIMES :
Please read our production info for product-specific lead times.

DELIVERY :
We make use of a combination of couriers depending on the size of the item being sent and your location. We also have our own delivery and installation team in Cape Town.

Prices range from R85 -R800 for standard products with customs priced individually.

You are welcome to collect from our factory in Stikland, Cape Town. We will let you know when your order is packed and ready for you to collect.

If you would like to stock our products in your retail space, please send an email to hi@declanandleah.co.za

DAMAGES :
Please notify us about transit damages within 24 hours upon receiving your order to any of our email addresses.

In the unlikely event that your order is damaged during transport we will arrange for the item to be collected and repaired/ exchanged. Please send us a photo and or description of the damage via email.

ALL returns are subject to pre-approval on a case-by-case basis.
Products must be in their original condition, unassembled, unused and returned in their ORIGINAL PACKAGING.

CANCELLATIONS/EXCHANGES & REFUNDS POLICY :
You are entitled to return your order within 7 days of the goods having been delivered to you. We will refund you in full within 15-20 days less the transport costs (round trip – outgoing and incoming) which will be deducted from your refund. Please note that this may differ from your invoice as we have set shipping fees on completed sales and sometimes subsidise, discount or absorb additional costs. A handling fee of up to 15% may be applicable.

  • Products which are made to order are made especially for you and are therefore final sales.
  • We cannot accept returns, cancellations or exchanges on custom orders unless there is a manufacturer flaw, and we cannot mend or fix the flaw.

As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy.